Novanet Live Help
Serving Nova Scotia's universities and colleges

 
Hours of Operation - September - April
Monday - Thursday 10am - 10pm
Friday - 10am - 6pm
Saturday - No Service
Sunday - 4pm - 10pm

 
Holiday Closures
Oct 12th - Thanksgiving
Nov 11th - Remembrance
Dec 5th - Jan 4th - Christmas Break
April 2 - 5 - Easter
May 24th - Victoria Day

You may message us through the Live Help box.

 
About Live Help
Live Help is an online chat-based reference service being provided by Novanet libraries. This service is designed torespond to brief questions that can be answered quickly and effectively using online resources.
  • This service is designed to respond to brief questions that can be answered quickly and effectively using online.
  • Anyone can use this service. It is aimed primarily at faculty and students of Novanet member institutions.
  • This service currently does not offer transcript delivery. Please copy and paste any information from your conversation with IM a Librarian or consult your IM service Help pages for directions for saving IM transcripts.
  • Do not send sensitive personal information, log-ins, passwords, etc., through this IM service as this service uses commercial IM products not housed on Novanet servers.
  • If you experience technical difficulties using this service please let us know by emailing us at livehelp@novanet.ns.ca

 
Privacy Policy
Novanet Libraries takes patron privacy and confidentiality very seriously and will never disclose your personal information or requests to any external person, body, or institution. Transcripts of chat transactions may be archived and will only be used for aggregate statistical data for quality assurance purposes before they are destroyed. This aggregate data may be used in research about this reference service. That said, this services uses commercial IM products not housed on Novanet servers so do not send sensitive personal information, log-ins, passwords, etc.

 
Technical Considerations
Depending on the webpage you access the Live Help service from, a pop-up window containing the chat widget may be launched. Please ensure pop-ups are enabled on your computer so the service may be launched.

 
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